Apply Your Negotiation Skills In Order To Deal With Challenging Discussions


The most important thing we can be taught by effective negotiations skills training is the importance to create a specific frame for a discussion, otherwise we are starting our discussions within the default frame of the other person. Here is a couple of points to consider as you prepare for a tough conversation.

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1. Remember that you are dealing with a person who has dreams, desires and aspirations similar to all of us.

There are certainly three factors that can affect a person. These three things are imagination, language, and perception systems. Combine these three factors and you will win the competition.

In case you have to deliver bad news, make sure that you frame it sensitively. It is important for people to preserve their dignity and there is no reason to build animosity & resistance within your counterpart.

For instance, let's say you have had a poor performing employee who you have decided to discharge.

One way of delivering the news could be:

Jack, after thoroughly reviewing your track record and taking into account our previous discussions about your inadequate performance, I have reached a decision to terminate your services. Unfortunately my decision is final and I would like you to hand over any outstanding items and depart with immediate effect.

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An alternative way of delivering the news could be:

Jack, it saddens me to let you know that I have decided to discontinue your services. I reached this decision because it is necessary that there is a 100% fit between our requirements and your capacity to deliver and I feel strongly that your skills will be more valued in a different kind of position rather than this one.

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If you feel that you really wanted to carry on in this type of role then I would like to recommend that you pay attention to the following, possibly even invest in further development in this regard. Thank you for having made the effort to meet up with our requirements and all the best with your future endeavours.

In the second situation you are at least recognising the fact that an effort was made on the part of the employee and that you are happy to help them refine their approach so that they can be more successful in future.

2. Effective negotiation training confirms that we must recognize our weaknesses.

If you have done something for which you need to apologise, you should never shift the blame, but accept full responsibility. We have much more respect for individuals who own up to their mistakes than people who dodge responsibility. Follow up your admission of guilt by asking the question how you can remedy the situation. Very few people have the expectation that just about everything must be perfect at all times. After all, we are all human beings and it is inevitable that you or anyone else for that matter will be making mistakes from time to time.

You will inevitably have to negotiate with counterparts who use tactics against you. It is very important to be able to recognise negotiation tactics and have the confidence and negotiation skills to counter them successfully.

If you ask what it is that you can do to remedy the circumstance you will be surprised to learn that in most cases people will be more than pleased with the fact that you apologised and will not demand anything additional aside from an assurance that the mistake will not be repeated.

Make sure you treat people with dignity and compassion. Even those folks who appear to be hard as nails generally act this way as a defence against getting hurt.

It is not always easy to treat others with respect and dignity but it is definitely an objective worth pursuing, but deploy this advice and add to your sales training objectives, the results will speak for itself.

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